Bridging the Gap: How OneAgent Addresses GPTs' Limitations

Bringing GPT capabilities to eComm and B2B, driving Engagement, Leads, and Sales

Olga Miroshnyk
Olga Miroshnyk
Jan 22, 2024
3 min read


The recent launch of OpenAI's GPT Store marks a significant milestone in the evolution of AI language models. This rollout has been met with excitement and anticipation, as it promises to unlock new possibilities in the realm of natural language processing. However, alongside this buzz, there have been notable discussions regarding certain limitations and user complaints associated with OpenAI's GPTs.

As a business owner, the need for full control over AI solutions is paramount. While the potential of GPTs is immense, there are limitations that might not align with the specific needs and goals of a business. Control, trust, and reliability are key for businesses to effectively leverage AI technology. Users, prospects, and customers need to trust the AI they interact with, and businesses must ensure this trust is not misplaced.

These gaps in the GPTs have opened up a discourse on how alternative AI solutions, such as OneAI's OneAgent, might offer remedies or different approaches to these challenges. This article will explore these limitations in detail and examine how OneAgent proposes to address and potentially overcome these issues. Our goal is to provide a nuanced comparison between the two platforms, highlighting the strengths and areas for improvement in each, thus offering insights into the future trajectory of AI language technologies.


Inside the GPT Store

Alright, let's delve into the specifics of GPTs. So, what exactly are these GPTs?

They are essentially customized versions of ChatGPT, tailored to fit a variety of needs and niches. These custom GPTs are housed in the newly launched GPT Store by OpenAI, a platform where developers and creators can showcase their unique GPT models. The store categorizes these GPTs across various fields like productivity, education, lifestyle, and more, making it easier for users to find a GPT that suits their specific requirements. Interestingly, this platform also opens up opportunities for creators to potentially monetize their custom GPTs, marking a new frontier in the commercialization of AI technology. 

The GPT Store extends its services to team and enterprise customers as well, with the recent introduction of the ChatGPT Team plan. This plan provides access to a private section of the store, featuring GPTs tailored for specific workspaces. The upcoming availability for ChatGPT Enterprise customers will introduce enhanced admin controls for managing internal and external GPT usage, all while maintaining privacy as conversations with GPTs are not used for model improvement.

OneAgent's Solutions to GPTs' Challenges

In our exploration of GPTs by OpenAI, we've recognized their strengths and also identified some common user complaints. OneAI's OneAgent, on the other hand, presents innovative solutions to address these challenges. Let's delve into how OneAgent effectively addresses the limitations of GPTs, providing a more refined and adaptable AI experience.

Additionally, for those who prefer a visual aid, we've prepared a comprehensive comparison table, detailing the feature-by-feature contrast between GPTs and OneAgent. This table will help you better understand the unique advantages and improvements OneAgent offers in the realm of AI agent-driven solutions.

Table: OneAgent’s features VS OpenAI’s GPT features

Features OneAI’s OneAgent OpenAI’s GPTs
Business value
Lead generation 👍🏻
Lead capture 👍🏻
Sales conversations 👍🏻
Customer service 👍🏻 👍🏻
Fact-checking 👍🏻
Hallucinations 😕
Accurate and consistent responses, solely based on the allowed content 👍🏻
Avoids irrelevant topics 👍🏻
Customization 👍🏻 👍🏻
Behavior tuning 👍🏻 👍🏻
Color schemes 👍🏻
Scripting specific answers 👍🏻
Unlimited file upload 👍🏻
Avoids irrelevant topics 👍🏻
API 👍🏻
Intent-based solutions (CRM, Social Media Platforms, Messaging Platforms, Email Services, Payment Gateways, Analytics Tools, E-commerce Platforms, ERP Systems, etc 👍🏻
Enterprise Adaptability
Works out of the box 👍🏻 👍🏻
Scalable 👍🏻 ~
Autonomously learns all your content 👍🏻
VoC Analytics 👍🏻

Gap 1: Driving business value (Engagement, Leads, Sales)

 While GPTs excel in engaging content creation, their application in driving direct business value like lead generation and sales is less straightforward. They can struggle to align content precisely with specific business goals, such as increasing sales conversions or generating qualified leads.

OneAgent from OneAI addresses this gap by enhancing sales funnels with AI, using updated and accurate content. It's particularly effective for eCommerce, guiding website visitors from initial interest to confident purchase decisions, offering personalized product insights, and simplifying the buying journey. OneAgent's capabilities in fostering product conversations and providing actionable sales funnel insights make it a valuable tool for improving lead qualification, boosting conversion rates, and optimizing sales strategies. This integration into existing sales materials and CRM systems ensures smooth deployment and scalability to meet dynamic business needs.

Gap 2: Trust (Hallucinations, Lack of Source Transparency)

In the realm of AI-powered solutions, establishing trust is crucial, especially for businesses. This is where GPTs often encounter hurdles, particularly regarding hallucinations and not providing source transparency. These issues can undermine the credibility of the information provided, which is a significant concern in professional and business contexts.

OneAgent by OneAI steps in as a solution to this challenge. It eliminates the issue of hallucinations, ensuring that the information provided is accurate and reliable. Furthermore, OneAgent enhances trust by citing the exact sources of its information, bringing an unprecedented level of transparency to AI interactions. This approach is particularly valuable for SaaS companies aiming to build a strong trust foundation with their customers.

This screenshot showcases the response from our OneAgent Assistant, featuring a 'Fact Check' option. Clicking on this will lead you directly to the corresponding source information.

Gap 3: Control (Limited Customization, Behavior and Agent Identity)

While GPTs offer a wide range of capabilities, their suitability for specific business needs can be limited. GPTs allow for conversational and manual customization, including defining chatbot names, behavior descriptions, various information sources like videos, pictures, and documents (up to 20 files). Additionally, GPTs allow setting conversation starters, enabling/disabling web search and image generation, and incorporating actions to connect with external applications like reminders. However, for businesses looking for more nuanced control, this might not be sufficient.

OneAgent provides a more business-focused solution. It allows for deep customization including name selection, tone setting, and uploading an unlimited number of diverse document formats, like PDFs, audio, video, complex documents, structured tables, internal systems, knowledge bases, or OCR. After uploading the information, OneAgent allows for further fine-tuning by scripting specific answers and behaviors. Privacy settings, suggested questions (auto-generated after information upload), fact-check options, and color schemes are among the numerous adjustable features in OneAgent, enabling a highly tailored and controlled AI experience. These detailed customization options in OneAgent ensure that businesses can maintain a strong and consistent brand presence through their AI interactions. Check out ourthis article for a comprehensive comparison on the creation process of GPTs and OneAgent

Gap 4: Integration Limitations

GPTs offer a range of fine-tuning options, but these customizations are confined within the GPT environment. This limitation becomes apparent when businesses require AI integration into their existing systems – a crucial aspect for enhancing operational efficiency and customer experience.

OneAgent, in contrast, offers extensive integration capabilities via API, essential for business applications. It can be embedded into websites for AI-powered assistance, integrated with knowledge bases for improved query responses, and connected to product listings to enhance user navigation. Additionally, OneAgent can be incorporated into customer support systems, marketing platforms, and internal systems, crucial for SaaS and enterprise environments to enhance user experience and operational efficiency. This flexibility in integration ensures that OneAgent not only adapts to but also enhances the existing business infrastructure, providing a comprehensive AI solution that operates in tandem with various business functionalities.

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Gap 5: Enterprise Adaptability and Scalability

While GPTs are innovative, they might not fully meet the complex demands of enterprise environments, particularly in terms of integration, security, and customization. Enterprises often require more robust, scalable solutions that seamlessly blend into their existing systems and uphold stringent security standards.

OneAgent shines in this domain, offering features that make it enterprise-ready. It is designed to be content-aware and customizable, fitting seamlessly into diverse business processes. OneAgent prioritizes factual accuracy, essential for maintaining trust in professional settings. Its compliance with high security standards like ISO 9002 & SOC2, coupled with private hosting options, addresses key enterprise concerns. Moreover, its scalability through full API access and custom model options ensures that it can adapt to the evolving needs of businesses. OneAgent thus emerges as a comprehensive AI solution for enterprises seeking dependable and adaptable AI capabilities.

Gap 6: Analytics (Lack of In-depth User Interaction Insights)

Analytics play a crucial role in businesses, particularly in understanding customer interactions and improving services. GPT models, despite their advanced capabilities, do not inherently provide detailed analytics on user interactions. This limitation is significant for businesses that rely on data-driven insights to optimize their operations and customer engagement strategies.

On the other hand, OneAgent offers a solution that includes engagement analytics, a critical tool for businesses to understand how their audience interacts with content. These analytics provide insights into which articles, episodes, or themes are resonating with the audience. By analyzing these trends, businesses can make informed decisions to tailor their content, ensuring it aligns with the evolving preferences of their audience. Engagement analytics provided by OneAgent are particularly valuable for eCommerce and SaaS platforms, offering insights into customer behavior and preferences, thus enabling data-driven content and marketing strategies.


While OpenAI's GPT models have set a high standard in AI language processing, their application in a business context reveals certain limitations, particularly in terms of integration, customization, trust, and analytics. OneAI's OneAgent emerges as a robust alternative, addressing these gaps with its enterprise adaptability, scalability, and advanced analytics. OneAgent's approach to providing transparent, source-cited, and highly customizable AI solutions positions it as a valuable tool for businesses seeking AI technologies that align with their specific needs. This comparison underscores the importance of choosing the right AI solution that not only meets technical requirements but also aligns with business objectives and user expectations.

Looking for a Business Oriented GPT Solution? Try OneAgent!


Solely based on your most up-to-date content – websites, PDFs, or internal systems – with built-in fact-checking for enhanced trust.

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